Shipping

1. Introduction

At Oxybold, we aim to deliver your orders safely and efficiently. This Shipping Policy explains our order processing procedures, delivery timelines, shipping charges, tracking services, and the steps to follow if a delivery is delayed or unsuccessful. By placing an order on Oxybold.com, you agree to the shipping terms described in this policy.

2. Order Processing

Orders are processed after successful placement and confirmation, subject to product availability and payment verification, where applicable. Processing time may vary depending on the products ordered, order volume, stock availability, and other operational factors. Orders placed on weekends, public holidays, or during promotional periods may require additional processing time. If a product is unavailable or an unexpected issue affects order processing, we may contact you using the contact information provided at checkout.

3. Estimated Delivery Time

Delivery timelines depend on the destination, product availability, courier service, and other logistical factors. Any delivery estimate displayed on our website, at checkout, or communicated by our customer support team is an estimate and not a guaranteed delivery date unless expressly confirmed otherwise. Delivery may take longer than expected because of:

• Adverse weather conditions or natural events
• Public holidays or periods of high order volume
• Transportation or logistics disruptions
• Incorrect or incomplete delivery information
• Regulatory restrictions or other circumstances beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to inform you using the contact details provided with your order.

4. Shipping Locations

Oxybold aims to deliver to serviceable locations within India, subject to courier availability and any product-specific restrictions. Delivery availability may vary by PIN code. Please enter your correct delivery address and PIN code during checkout to determine whether your location is serviceable. If your location is not serviceable, we may be unable to accept or fulfil the order for that address. If an order has already been placed and cannot be delivered, our customer support team will contact you regarding the available options.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you confirm your order. Shipping charges may vary depending on factors such as:

• Delivery location
• Order value and weight
• Shipping method
• Promotional offers or free-shipping eligibility

Any applicable shipping discount or free-delivery offer will be subject to the terms displayed when the order is placed. If additional delivery charges become necessary because of an incorrect address or a customer-requested delivery change, we will communicate the applicable charges before proceeding, where appropriate.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order. Please ensure that you provide:

• Recipient’s full name
• Complete house, flat, or building number
• Street, road, locality, or area
• City and state
• Correct PIN code
• Valid mobile number
• Email address, where requested
• A nearby landmark, where helpful

Please review your details carefully before completing checkout. Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or return of the shipment. If you notice an error after placing an order, contact our customer support team as soon as possible. Changes may not be possible once the order has been dispatched.

7. Shipment Tracking

Where tracking is available, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel after dispatch. Tracking information may take some time to become active after the courier receives the shipment. You can use the tracking details provided to check the status of your delivery. If tracking information is unavailable, unclear, or has not updated for an extended period, please contact our customer support team.

8. Delivery Attempts

Our delivery partners will make delivery attempts according to their operational procedures. A delivery may be unsuccessful if:

• The recipient is unavailable at the delivery address
• The address is incorrect or incomplete
• The recipient cannot be contacted
• The recipient refuses to accept the shipment
• Access to the delivery location is restricted
• Other circumstances prevent the courier from completing delivery

If delivery fails, the courier may attempt redelivery or return the shipment to us, depending on its policies. Additional shipping or redelivery charges may apply in certain circumstances where permitted and communicated to the customer. If an order is returned to us, our customer support team will contact you regarding the available resolution.

9. Delayed, Lost, or Damaged Shipments

Although we work to ensure that orders reach customers safely, delays and shipping issues may occasionally occur. If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can investigate with the relevant delivery partner. If a package appears damaged at the time of delivery, we recommend checking the package and its contents as soon as reasonably possible and contacting our customer support team with photographs and order details. Please report any missing items, incorrect products, or suspected transit damage promptly so that we can review the issue and explain the applicable resolution process. The resolution of a lost or damaged shipment will depend on the circumstances, available evidence, courier investigation, and applicable law.

10. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact our customer support team as soon as possible. We will try to accommodate your request if the order has not yet been dispatched and the requested change is operationally possible. Once an order has been handed over to the delivery partner, an address change or cancellation may no longer be possible. For cancellations, returns, and refunds, please refer to our applicable Cancellation and Refund Policy.

11. Delivery During Holidays and Unforeseen Circumstances

Delivery services may be affected by public holidays, festivals, extreme weather, transport disruptions, government restrictions, strikes, or other events outside our reasonable control. Such circumstances may extend the expected processing or delivery time. We will make reasonable efforts to communicate material delays where appropriate. We appreciate your patience while the issue is resolved.

12. Delivery Confirmation

An order may be considered delivered according to the delivery status recorded by the courier or other reasonable proof of delivery. If the tracking system indicates that your order has been delivered but you have not received it, please check with household members, reception, building security, or the designated recipient, where applicable. If the package remains missing, contact our customer support team promptly so that we can review the delivery details with the courier.

13. Policy Updates

Oxybold reserves the right to update this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery partners, business operations, or applicable legal requirements. The updated policy will be published on this page with a revised “Last Updated” date. The policy applicable to an order will be interpreted subject to applicable law and any specific shipping terms communicated at the time of purchase.

14. Contact Us

For questions about shipping, delivery timelines, tracking, or an existing order, please contact us using the details below. Brand: Oxybold Website: https://oxybold.com Customer Support Email: oxybold@gmail.com Customer Support Phone: [Insert contact number] When contacting us about an order, please include your order number and the mobile number or email address associated with the purchase so that we can assist you efficiently. We appreciate your trust in Oxybold and thank you for shopping with us.