Terms & Conditions

1. Introduction

Welcome to Oxybold.com (“Oxybold,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website and the purchase of products offered through it. By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions and our applicable Privacy Policy, Shipping Policy, and Cancellation and Refund Policy. If you do not agree with these terms, please discontinue using our website.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you use this website on behalf of another person or business, you confirm that you are authorized to act on their behalf. You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and availability on our website. However, minor variations in product appearance, packaging, colour, or presentation may occur due to manufacturer updates, screen settings, or other factors. Product images are provided for identification and illustrative purposes. Please review the product description, specifications, ingredients, quantity, and other relevant information before placing an order. If a product listing contains a material error or a product becomes unavailable, we reserve the right to contact you to resolve the issue, cancel the affected order where appropriate, and arrange any applicable refund in accordance with our policies and applicable law.

4. Product Availability

All products are subject to availability unless otherwise stated. Displaying a product on our website does not guarantee that it will remain available when you place an order. If an ordered product is unavailable after your order is placed, we may notify you and explain the available options, which may include cancellation and a refund for the affected product or order. We will handle such situations in accordance with applicable consumer-protection requirements.

5. Prices, Taxes, and Offers

Prices are displayed in Indian Rupees (INR), unless expressly stated otherwise. We make reasonable efforts to ensure that prices and applicable charges are accurate. Prices, product availability, and promotional offers may change from time to time. The price and applicable charges shown at checkout before order confirmation will ordinarily apply to that order, subject to correction of a genuine error in accordance with applicable law. Shipping fees, taxes, and other applicable charges, where relevant, will be displayed or communicated as required before purchase. Promotional offers, coupon codes, discounts, and free-shipping offers may be subject to separate eligibility requirements, validity periods, and usage limits. We reserve the right to discontinue or modify promotions prospectively, subject to applicable law and any terms already applicable to a confirmed purchase.

6. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products under the terms displayed on our website. An order confirmation or acknowledgement may be sent to your registered email address, mobile number, or another contact channel. An acknowledgement of receipt does not necessarily mean that an order has been finally accepted or dispatched. We may need to verify order details, payment status, delivery information, stock availability, or potential fraudulent activity before processing an order. Where an order cannot be fulfilled, we will inform you where reasonably practicable and arrange any refund due in accordance with applicable law. We may refuse, cancel, or limit an order where legally justified, including cases involving suspected fraud, unauthorized transactions, material listing errors, product unavailability, or delivery restrictions. We will not use this provision to avoid obligations arising from applicable consumer law.

7. Customer Accounts

You may be able to create an account to manage your personal details, view orders, and access available website features. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access. You agree to notify us promptly if you suspect that your account has been compromised or used without authorization. We may restrict, suspend, or terminate an account where reasonably necessary to address fraud, abuse, security risks, violations of these terms, or legal requirements. Where appropriate, we will provide notice and an opportunity to resolve the issue, subject to security and legal considerations.

8. Payments

We may offer payment methods displayed at checkout, subject to availability and eligibility. Payments may be processed by third-party payment gateways, banks, or other payment service providers. Their applicable terms and security procedures may also apply. You agree to provide accurate payment and billing information and to use only payment methods you are authorized to use. An order may not be processed until the required payment authorization or confirmation is received, unless another payment arrangement is expressly offered. If a payment fails, remains pending, is reversed, or is duplicated, please contact our customer support team with your order and transaction details. Refunds for eligible orders will be processed according to our Cancellation and Refund Policy and the applicable payment provider’s procedures.

9. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines communicated on our website or at checkout. Delivery availability and timelines may vary according to the destination, product availability, courier service, public holidays, and other logistical circumstances. You are responsible for providing a complete and accurate delivery address, PIN code, and contact number. If delivery is unsuccessful because of incorrect details, recipient unavailability, or other delivery-related circumstances, the courier may attempt redelivery or return the shipment according to its procedures. For additional information, please review our Shipping Policy.

10. Cancellations, Returns, and Refunds

Order cancellations, product returns, exchanges, and refunds are governed by our Cancellation and Refund Policy, as displayed on our website. Eligibility may depend on the product, order status, condition of the item, reason for the request, and applicable legal requirements. If an order is cancelled, a product is unavailable, or a refund is otherwise due, we will process the eligible refund in accordance with our published policy and applicable law. Nothing in these Terms and Conditions is intended to exclude or restrict a consumer right or remedy that cannot lawfully be excluded or restricted. Please review the applicable policy before placing an order.

11. Customer Responsibilities

When using our website, you agree to:

• Provide truthful and accurate information.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases, unauthorized payments, and deceptive activity.
• Avoid interfering with the website’s operation, security, or availability.
• Not attempt unauthorized access to accounts, systems, or data.
• Not upload or transmit malicious software or harmful material.
• Respect our intellectual property rights and those of third parties.
• Follow applicable laws and regulations when using our services.

We may take reasonable action in response to misuse, fraudulent activity, security threats, or violations of these terms, subject to applicable law.

12. Product Use and Safety

You are responsible for reading the product information, instructions, warnings, and precautions supplied with a product before using it. Products must be used according to the applicable manufacturer instructions and any relevant professional advice. If a product is subject to age restrictions, prescription requirements, special handling conditions, or other legal restrictions, its sale and use will be subject to those requirements. We do not intend any general product description on our website to replace professional medical, legal, or other specialist advice where such advice is required. Please contact the manufacturer, an appropriately qualified professional, or our support team where you need clarification about a product. Nothing in this section limits any product-safety obligation or consumer remedy that applies to Oxybold under applicable law.

13. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, page designs, photographs, and other materials, is owned by Oxybold or used under authorization or licence. You may access and use this content for personal, lawful shopping and informational purposes. You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our content without appropriate permission, except where permitted by law. Third-party trademarks, product names, and logos remain the property of their respective owners.

14. User Reviews and Submitted Content

If our website permits reviews, ratings, feedback, photographs, or other user submissions, you are responsible for ensuring that your submissions are accurate and lawful. You must not submit content that is fraudulent, misleading, defamatory, unlawful, abusive, infringing, or harmful to others. By submitting content, you grant Oxybold permission to use, display, reproduce, and publish that content in connection with operating, promoting, and improving our services, to the extent permitted by law and subject to any applicable privacy rights. You must have the necessary rights and permissions to submit any content you provide. We may moderate or remove content that violates these terms or applicable law.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery tracking platforms, or other external services. These services may operate under their own terms, privacy policies, and security practices. We do not control independent third-party websites and are not responsible for their content or practices except to the extent responsibility cannot lawfully be excluded. The availability of a third-party link does not necessarily constitute an endorsement by Oxybold.

16. Website Availability and Accuracy

We aim to keep our website accessible and functioning properly. However, access may occasionally be interrupted due to maintenance, technical problems, network failures, security incidents, or circumstances beyond our reasonable control. We may update, modify, suspend, or discontinue website features as reasonably necessary for maintenance, security, business operations, or legal compliance. We make reasonable efforts to maintain accurate website information but cannot guarantee that every page will always be complete, current, or free from errors. This section does not remove any obligations relating to confirmed orders, refunds, consumer rights, or other duties imposed by applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Oxybold will not be responsible for indirect or consequential losses arising from the use of the website where such liability may lawfully be excluded. We do not exclude or limit liability for matters where exclusion or limitation is prohibited by law, including applicable consumer rights, legally required remedies, or liability that cannot lawfully be disclaimed. Nothing in these terms affects any mandatory rights or protections available to consumers under Indian law.

18. Indemnity

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful misuse of the website, fraudulent activity, or infringement of third-party rights. This provision does not require you to indemnify Oxybold for losses caused by our own breach of law, negligence where liability cannot be excluded, or other circumstances where such an obligation would be unlawful.

19. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and shared. By using the website, you acknowledge the Privacy Policy. Where consent is required for a particular data-processing activity, the applicable consent requirements will be followed separately. You can review our Privacy Policy on the website for further details about your privacy choices and available rights.

20. Force Majeure

We will make reasonable efforts to fulfil our obligations. However, certain circumstances beyond our reasonable control may affect order processing, shipping, or website availability. These circumstances may include natural disasters, severe weather, public emergencies, transport disruptions, government restrictions, and widespread technical or infrastructure failures. Any effect on our obligations will be handled in accordance with applicable law. This section does not automatically remove a consumer’s right to a refund or other remedy where one is required.

21. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our products, services, website operations, or applicable legal requirements. The revised version will be published on this page with an updated “Last Updated” date. Changes will apply prospectively where appropriate. A revision will not remove rights or remedies that have already accrued to a customer or that must be preserved by law. We encourage you to review this page periodically.

22. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of India. Disputes will be handled by the appropriate courts, authorities, or dispute-resolution mechanisms in accordance with applicable law. Nothing in this section prevents a consumer from exercising any statutory right to approach a competent consumer commission or other authority where permitted by law.

23. Severability

If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Any invalid provision will be interpreted or limited only as necessary to comply with applicable law.

24. Contact Us

If you have questions about these Terms and Conditions, an order, or our services, please contact us using the details below. Brand: Oxybold Website: https://oxybold.com Legal Business Name: [Insert registered company, LLP, or proprietor name] Customer Support Email: [Insert official support email address] Customer Support Phone: [Insert contact number] Business Address: [Insert complete business address] When contacting us about an order, please include your order number and the email address or mobile number associated with the purchase. We will review your enquiry and respond within a reasonable period, subject to applicable legal requirements. Important: These Terms and Conditions are a general e-commerce template and should be reviewed before publication to ensure that they accurately reflect Oxybold’s products, payment methods, shipping arrangements, cancellation and refund rules, and legal business details.