Returns + Exchanges

1. Introduction

At Oxybold, customer satisfaction is important to us. We aim to ensure that you receive the products you order in good condition and as described on our website. This Return and Exchange Policy explains the conditions under which products may be eligible for return, replacement, or exchange. Please read this policy carefully before placing an order. All requests are subject to the terms below and applicable consumer-protection laws.

2. Eligibility for Returns and Exchanges

A product may be eligible for a return, replacement, or exchange if:

• You received a damaged product.
• You received an incorrect product.
• The product is defective or faulty.
• The product received materially differs from its description on our website.
• The package is missing an item that was included in your confirmed order.
• Another circumstance makes a return or remedy necessary under applicable law.

Eligibility may depend on the nature of the product, the condition in which it was received, the evidence provided, and applicable legal requirements.

3. Return Request Timeframe

Please contact our customer support team within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order. Include your order number, a description of the issue, and clear photographs or videos where appropriate. We encourage customers to report issues promptly so that we can investigate them efficiently. However, the 48-hour reporting period does not override any mandatory consumer rights or remedies available under applicable law.

4. Conditions for Returns

Where a return is permitted, the following conditions may apply:

• The product should be identifiable as part of the original order.
• The original packaging, labels, accessories, and included items should be retained where reasonably possible.
• The product should not have been damaged through misuse or mishandling after delivery.
• Proof of purchase, such as an order number or invoice, may be requested.
• The customer should follow the return instructions provided by our support team.

A product will not automatically become ineligible for a remedy merely because its packaging has been opened or the original packaging is unavailable, particularly where the product is defective, damaged, incorrect, or otherwise covered by applicable law.

5. Non-Returnable and Restricted Products

For hygiene, safety, product-integrity, or regulatory reasons, certain products may be restricted from return or exchange where permitted by applicable law. These may include:

• Personal-care and hygiene products
• Products that have been opened, used, or tampered with, where return restrictions lawfully apply
• Products with broken tamper-evident seals, where applicable
• Perishable or specially stored products, where relevant
• Products marked as non-returnable before purchase, where such restrictions are lawful

These restrictions do not exclude remedies that may be available for damaged, defective, incorrect, misrepresented, or otherwise legally eligible products. Please review the product listing before placing your order or contact us if you need clarification about return eligibility.

6. Products Damaged During Delivery

If your order arrives visibly damaged, please take photographs of the outer packaging, shipping label, and affected product, where possible. Contact our support team with your order details and evidence of the damage. We will review the claim and, depending on the circumstances, arrange an eligible replacement, return, refund, or another appropriate resolution. Please retain the packaging and damaged product until our support team provides further instructions.

7. Incorrect or Missing Products

If you receive a product different from the one ordered, or an item is missing from your package, contact us within the reporting timeframe stated in this policy. Please provide:

• Your order number
• The name of the product ordered
• Details of the product received or item missing
• Photographs of the received products and packaging, where applicable

After verification, we will explain the available resolution, which may include supplying the missing item, replacing the incorrect product, arranging a return, or providing an eligible refund.

8. Defective Products

If a product appears defective or fails to function as described, contact our customer support team with details of the problem. We may request photographs, videos, product labels, or other reasonable information to assess the issue. Depending on the product and the circumstances, we may arrange a replacement, repair where applicable, return, refund, or another remedy required by law. Nothing in this policy limits any applicable warranty or statutory consumer right.

9. Exchange Policy

Exchanges may be offered for eligible products, subject to product availability and applicable law. An exchange may be considered when:

• You received an incorrect product.
• The product arrived damaged or defective.
• The product is eligible for exchange under its specific listing or applicable policy.

Exchanges for reasons such as a change of mind, preference, colour, size, or selection are available only where expressly offered for the relevant product. If an identical replacement is unavailable, our support team will explain the available alternatives, which may include an eligible refund or another mutually agreed resolution, subject to applicable law.

10. Products Not Eligible for a Change-of-Mind Return

Unless the product listing or a separate offer expressly allows it, we may not accept returns solely because a customer changes their mind, no longer needs the product, or selected the wrong item. This provision does not apply where a return, replacement, refund, or other remedy is required under applicable law, including for eligible defective, damaged, incorrect, or misrepresented products. Please review product details carefully before completing checkout.

11. Return Shipping Charges

If a return or replacement is required because we supplied a damaged, defective, incorrect, or otherwise eligible product, we will communicate the return or collection arrangements and any applicable charges in accordance with our policy and applicable law. For other eligible returns or exchanges, shipping charges, if any, will depend on the product-specific terms and the circumstances of the request. Any applicable charge will be communicated before the return proceeds. Customers should not send products back without receiving return instructions from our support team.

12. Refunds

If a refund is approved, it will be processed using the original payment method where reasonably possible, or through another lawful method agreed with the customer. The time taken for the refund to appear in your account may depend on the payment provider, bank, and payment method. Any applicable refund amount, including eligible shipping charges, will be determined according to the circumstances, our published policies, and applicable law. If you paid using cash on delivery, our support team may request the necessary details to arrange an eligible refund through an available payment method. For further details, please refer to our Cancellation and Refund Policy.

13. Return Inspection and Verification

Where appropriate, returned products may be inspected to verify the reported issue and determine the suitable resolution. We may request additional information if a claim is unclear or requires verification. We will communicate the outcome of the review and the next steps. Any decision will be subject to applicable consumer rights and legal obligations.

14. How to Request a Return or Exchange

To request a return, replacement, or exchange, follow these steps:

1. Contact our customer support team using the details below.
2. Provide your order number and the email address or mobile number associated with the order.
3. Explain the reason for the request.
4. Share photographs or videos where relevant.
5. Follow the return, collection, or replacement instructions provided by our team.

Please do not dispatch a product to an address that has not been confirmed by our support team.

15. Order Cancellation

If you wish to cancel an order, contact our customer support team as soon as possible. Cancellation may be possible before dispatch, subject to order status and applicable terms. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed. Any eligible refund will be processed in accordance with our Cancellation and Refund Policy and applicable law.

16. Policy Updates

Oxybold may update this Return and Exchange Policy from time to time to reflect changes in products, business operations, or applicable legal requirements. The updated version will be published on this page with a revised “Last Updated” date. Changes will not remove consumer rights or remedies that must be preserved under applicable law.

17. Contact Us

For return, replacement, exchange, or product-related concerns, please contact us using the details below. Brand: Oxybold Website: https://oxybold.com Legal Business Name: [Insert registered company, LLP, or proprietor name] Customer Support Email: [Insert official support email address] Customer Support Phone: [Insert contact number] Business Address: [Insert complete business address] Please include your order number and a clear description of the issue so that we can assist you efficiently. We appreciate your trust in Oxybold and will make reasonable efforts to resolve eligible return and exchange requests fairly and promptly.