Privacy Policy

1. Introduction

Welcome to Oxybold (“we”, “our”, “us”, or “Oxybold”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse products, create an account, place an order, or contact us. By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent for the relevant processing activities.

2. Information We Collect

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• City, state, country, and PIN code
• Account details and preferences

2.2 Orders and Transactions

When you purchase products through our website, we may collect:

• Products ordered and quantities
• Order numbers and order history
• Billing and shipping details
• Payment status and transaction references
• Delivery, cancellation, return, and refund information
• Customer support correspondence related to orders

Payment details are processed through the payment gateway selected at checkout. We do not intentionally store complete payment card details on our website unless specifically disclosed and lawfully permitted.

2.3 Website and Technical Information

We may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and referring websites
• Website usage and interaction data
• Session identifiers and cookie information
• Security logs and error information

2.4 Forms and Customer Support

If you submit information through contact forms, newsletter forms, or other website forms, we may collect the information you provide, such as your name, email address, phone number, and message. The specific information collected depends on the fields included in each form.

3. How We Use Your Information

We use personal information to:

• Process and fulfil orders.
• Manage customer accounts and purchase history.
• Process payments, cancellations, returns, and refunds.
• Arrange deliveries through shipping and logistics partners.
• Respond to enquiries submitted through our contact forms.
• Send order confirmations, invoices, and delivery updates.
• Provide customer support and resolve complaints.
• Improve website performance, product listings, and shopping experiences.
• Detect fraud, prevent unauthorised activity, and maintain website security.
• Send marketing communications where permitted by law and, when required, with your consent.
• Comply with legal, tax, accounting, and regulatory requirements.

We will not use your information for unrelated purposes without an appropriate lawful basis.

4. Website and Order Data Processing

Our website processes information relating to customer accounts, checkout, shopping carts, orders, billing, shipping, and refunds. If you create an account, your account information may be retained so you can manage your profile and view eligible order history. If you place an order as a guest, the information necessary to process and fulfil the order may still be collected and retained. We retain order and transaction records as necessary for business operations, customer support, fraud prevention, and legal compliance.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support ecommerce and improve the browsing experience. These technologies may be used to:

• Maintain shopping cart contents.
• Remember checkout and session information.
• Support customer login and account functionality.
• Store website preferences.
• Measure website traffic and performance.
• Support analytics and advertising, where enabled.

Our website may use session and shopping-cart cookies to support shopping cart and session functionality. Other website features and service integrations may also use cookies or similar technologies depending on their configuration. Necessary cookies may be required for the website to operate. Non-essential analytics and advertising technologies will be managed according to applicable consent requirements. You can manage cookies through available website preference controls or your browser settings. Disabling certain cookies may affect checkout, login, or other website functions.

7. Payment Processing

Payments made through Oxybold may be processed by third-party payment gateways. Depending on the payment method selected, the payment provider may collect or process payment credentials, transaction identifiers, billing information, and fraud-prevention information. Payment processing is subject to the applicable payment provider’s terms and privacy policy. We may receive payment confirmations, transaction references, and payment status information to manage orders, refunds, and customer support.

8. Shipping and Delivery

To fulfil orders, we may share necessary information with shipping companies, courier services, and logistics partners. This may include your name, mobile number, shipping address, PIN code, and order-related information required for delivery. These providers use the information to deliver orders, provide tracking updates, and resolve delivery issues, subject to their applicable obligations.

9. Analytics, Advertising, and Marketing

If configured on our website, we may use services such as Google Analytics, Google Ads, Meta Pixel, or similar analytics and advertising tools. These services may collect information about website visits, product views, checkout activity, purchases, and interactions with advertising campaigns. Depending on the tools and configuration, this information may be associated with cookies, device identifiers, or other online identifiers. We use these tools to understand website performance, measure advertising effectiveness, and improve our marketing activities. Where required, non-essential tracking will be activated only after the appropriate consent. You can also use available opt-out controls provided by the relevant services.

10. Sharing of Information

We may share relevant information with:

• Payment providers: To process payments, refunds, and transaction verification.
• Delivery partners: To ship orders and provide delivery services.
• Website and hosting providers: To operate, maintain, and secure our website.
• Website tools and service providers: To provide forms, customer support, analytics, security, and other enabled functions.
• Advertising partners: To measure campaigns or deliver advertising where permitted.
• Professional advisers and authorities: Where disclosure is required by law or necessary to protect legal rights.
• Business successors: In connection with a lawful merger, acquisition, or transfer of business assets.

We do not sell personal information to third parties in exchange for money. We require appropriate safeguards for service providers where applicable. Third-party services may also have their own privacy policies.

11. Marketing Communications

Where permitted by applicable law, we may send promotional emails, SMS messages, or WhatsApp communications about products, offers, and updates. You can unsubscribe from promotional emails using the unsubscribe link or contact our support team to request an opt-out. For SMS and WhatsApp marketing, use the available opt-out mechanism or contact us directly. Essential communications relating to your orders, payments, account security, or requested services may continue after you opt out of marketing.

12. Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse. Depending on our configuration, safeguards may include secure connections, access restrictions, authentication controls, website security tools, software updates, and hosting-provider security measures. No internet-based system can guarantee absolute security. We will take appropriate steps to investigate and address security incidents and provide notifications where required by law.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law. Retention periods may vary for:

• Customer account information
• Order and transaction records
• Billing and tax documentation
• Contact form submissions
• Customer support records
• Security and server logs
• Marketing preferences and consent records

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal requirements.

14. Your Privacy Rights

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate information, deletion where legally permissible, or withdrawal of consent for processing that relies on your consent. You may also opt out of promotional communications and raise privacy-related complaints. You can contact us using the details in the Contact Us section. We may request identity verification before processing a privacy request. Some information may need to be retained to comply with legal obligations, complete transactions, prevent fraud, or resolve disputes.

15. Children’s Privacy

Our website is not intended for children who are not legally permitted to purchase the products or use the services offered. We do not knowingly collect children’s personal information in violation of applicable law. Where parental consent or additional safeguards are required, we will follow the relevant legal requirements. If you believe that a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action.

16. Third-Party Websites

Our website may contain links to external websites, social media platforms, payment services, or other third-party resources. We do not control their privacy practices or security. Your use of those services is subject to their own terms and privacy policies.

17. International Processing

Some hosting, analytics, payment, or technology providers may process information outside India. Where applicable, we will take reasonable steps to ensure that such processing complies with the data protection requirements governing our business.

18. Applicable Law

We aim to process personal information in accordance with applicable Indian law, including relevant provisions of the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, to the extent applicable and in force. We will implement applicable requirements concerning notice, consent, data security, individual rights, retention, and breach reporting as required by law.

19. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, service providers, business practices, or legal requirements. The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

20. Contact Us

For questions, requests, or complaints relating to this Privacy Policy, please contact us using the verified details below. Brand: Oxybold Website: https://oxybold.com/ Legal Business Name: [Insert registered company, LLP, or proprietor name] Business Address: [Insert complete business address] Privacy / Grievance Email: [Insert official email address] Customer Support Phone: [Insert contact number] Please provide sufficient information to help us understand and respond to your request. We may ask for reasonable verification to protect your information. Important: This policy should be checked against the plugins and integrations actually active on Oxybold.com before publication. It is a general ecommerce privacy template and is not a substitute for legal advice.